Returns, exchanges and freight depend on the product, decoration status, order circumstances, published store policy and any rights that apply under Australian Consumer Law.

Start with the exact requirement

Document the people, tasks, environment, presentation, care, approval and repeat-order needs before selecting a product or process.

Practical checks

• whether the garment is blank, decorated or custom-made
• the reason for the return or exchange
• timeframes and condition requirements in the current policy
• freight or redelivery arrangements
• records of the order and communication

Verify before approval

This article is general information, not legal advice. Read the current Uniforms.com.au policy and the Australian Competition and Consumer Commission guidance on consumer guarantees.

Use current evidence and written records

Keep the exact product or service details, specifications, artwork, quote, approvals and date checked. Reconfirm information that may change before a repeat order.

Review returns and exchanges

See ACCC consumer guarantees guidance or contact Uniforms.com.au for help with the next step.

About the author: Jason Ham founded Uniforms.com.au in 1999 and writes from practical experience supplying uniforms, workwear and branded apparel to Australian organisations.