Refund policy
As we only sell brand new garments from both our factory and from suppliers, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help4u@planett.com.
Please note that returns will need to be sent to the following address:
Uniforms.com.au PO Box 258 Cobram VIC 3644
If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help4u@planett.com.
Please note that Uniforms.com.au supplies goods on a wholesale basis and not retail.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Incorrect Supply or Shortage
Goods that have been incorrectly supplied or are found to be faulty may be eligible for replacement or credit once a Return Authorisation (RA) number has been issued by Uniforms.com.au.
All claims for shortages or replacement are assessed at the discretion of Uniforms.com.au. If goods are delivered to a third party (such as a decorator or embroidery service), it is the responsibility of the customer or their representative to confirm that the correct style, colour, and quantity have been received prior to any decoration.
Any discrepancies must be reported in writing within 48 hours of receiving the goods.Items that have been decorated, altered, or worn cannot be returned if they were supplied incorrectly.
Claims for missing items will not be accepted once goods have been decorated.Uniforms.com.au does not accept responsibility for any decoration costs incurred on incorrectly supplied or short-shipped goods.
Order Cancellations & Returns Policy
If goods are incorrectly ordered or an order is cancelled after it has been dispatched, return freight charges and a restocking fee will apply.
Our standard restocking fee is $20.00–$25.00 + GST (depending on the supplier), or 10% of the product value—whichever is greater.
A Return Authorisation (RA) number must be issued by Uniforms.com.au before any goods are returned. Returns must be received within 7 business days of delivery.
For orders cancelled after packing but prior to dispatch, a restocking fee of $20.00–$25.00 + GST (or 10% of the item value, whichever is higher) will still apply.
Please note: Credit claims for shortages will not be accepted if goods are delivered to a third party (e.g., your decorator) and the claim is not made in writing within 48 hours of delivery, or if the goods have already been decorated. To avoid these issues, we recommend using Uniforms.com.au’s in-house decoration services.
Decorated items or products not in their original condition (excluding faulty items) will not be accepted for return or credit.
Returning Goods Policy
Please note: Discontinued stock items are non-returnable under any circumstances.All return requests must be submitted within 7 business days of delivery. A restocking fee of $20.00–$25.00 + GST (depending on the supplier) or 10% of the product price—whichever is greater—applies to all approved returns.All returned items must have a Return Authorisation (RA) number issued by Uniforms.com.au prior to return.
Goods returned without an RA number will be rejected by our suppliers or importers.
Returned goods must be in original packaging, unworn, and in saleable condition.All return shipping costs are the responsibility of the purchaser.
Tracking details must be provided for all returns to confirm delivery back to our warehouse. Failure to provide tracking may result in the goods being considered lost, and no credit will be issued.By placing an order through our website or accepting an invoice, the purchaser acknowledges and agrees to all terms and conditions outlined in this returns policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
According to the Australian Government, we do not have to provide a refund on clothing but it is worth noting that we do. We do this as a service to our customers to help them select the best option for their organisation. In order to provide this service, we do need to charge for it as the service is quite time consuming and expensive to provide.
Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at orders@planett.com.
